Rich Communication Services (RCS) is a messaging protocol that improves the functions of traditional SMS, similar to instant messaging applications.
RCS offer security benefits such as authentication and verification of senders through business profiles, reducing the risk of identity theft.
In addition, they allow for richer communication by including multimedia messages in conversational flows with read confirmations.
1. Basic: Replicates SMS technology, including the verified sender.
2. Enriched: Allows you to send a images, add buttons or preview multimedia links, as well as verify the sender.
3. Conversational: Replicates chatbot models allowing you to create conversation flows based on customer responses.
